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FAQ

Frequently Asked Questions

1. How do I choose the right tyre for my vehicle?

2. How do I read the tyre rating info?

3. How do I place an order for tyres with tyrechangr.com.au?

4. How do I choose the closest store location?

5. Is there a limit to the number of tyres I can order?

6. Can I place an order for different tyres in the same order?

7. My postcode is not recognized at registration,what do I do?

8. What happens in case I have chosen the wrong tyre?

9. What does the quoted price include?

10. What is the payment procedure?

11. What forms of payment are accepted?

12. Is there any hidden cost when buying tyres through tyrechangr.com.au?

13. What does tyrechangr charge for its service?

14. What if I want a particular tyre brand not listed on the website?

15. Am I purchasing products under warranty?

16. What is the policy in case of a refund?

17. What if I want to cancel my order?

18. How soon can I expect to receive a quote from the dealer?

19. What is theTyrechangr’s Secret Tyre Deal?

20. How soon can I get the appointment for a tyre change?

21. How soon can I get the appointment for a tyre change in case of emergency?

22. What if I want to change the appointment timing?

23. What if the tyre at the fitting shop is different from the one I ordered?

24. How do I contact tyrechangr customer care?

25. How do I leave a feedback?

 
 

1. How do I choose the right tyre for my vehicle?

You can determine the correct tyre size by taking a look atthe sidewall of the current tyres of your vehicle.For help to read the sidewall of the tyre kindly visit our tyre guide: How It Works in the footer section of www.tyrechnagr.com.au. This provides an easy link: www.tyrechangr.com.au/index.php?option=com_content&view=category&id=13
Another way is to look at the Tyre placard.

Tyre placard stickers can be found either on the driver’s side door, in the glove box or under the fuel cap. This sticker has information regarding the tyre type, size, speed rating along with the correct inflation pressures for your front and back tyres. See Sample Tyre Placard below:

 

2. How do I read the tyre rating info?

All tyres have certain information moulded into them in the form of numbers and letters that appear on the tyre sidewalls.

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215
65
16
91
W
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Tyre Width: The firstthree digit numberis the width of the tyre measured in millimetres from sidewall to sidewall.

Aspect Ratio:The next digit number is the ratio of the height of the tyre's cross-section to its width. Example: 65 equates to the height; as equal to 65% of the tyre's width.

Rim Diameter: The next two digit number is the diameter of the wheel rim measured in inches.

The Load Rating: (represented by the numerical value) is related to the maximum weight that tyre can carry.

Speed rating:is a letter code, from A to Z that indicates the maximum speed capabilities of the tyre. This speed rating is only valid for tyres that are properlyinflated and carrying loads within their assigned load index.

 

3. How do I place an order for tyres with tyrechangr.com.au?

You can place your order and have your tyres fitted in 4 easy steps:

Step 1

Simply enter and select the post code or suburb from the drop down menu. Click on GET STARTED.Select your vehicle details or tyre size you need and we'll show you all the brands and models available to you.

Step 2

View the search results for Secret Tyre Deals. If NO Secret Tyre Deal is found*, then submit a Request for Quoteto participating dealers in the search area.

Step 3

Select a Secret Tyre Deal and proceed to check out. Pick 2 preferred fittingstimes; make a nominal prepayment as indicated. You will see yourTransactionReceipt &Customer Purchase Order /Credit Notewith product code and shop details, with copies emailed to you. Similarly,accept a quote and proceed to checkout when participating dealers reply to Request forQuote (when no Secret Tyre Deal is found)

Step 4

Drive to the tyre shop at the appointed time with your Transaction Receipt & Customer Purchase Order, fit your tyres or avail of tyre services and pay the balance at the shop.

 

4. How do I choose the closest store location?

Secret Tyre Deals in the search results displayed will be from tyre shops and tyre dealers based on the postcode, suburb and the radius distance details set in your search. Likewise, Request for Quotes will be sent to tyre shops and tyre dealers in the local search area.

 

5. Is there a limit to the number of tyres I can order?

You can select a maximum of ninetyres per each transaction unless a lower stock level is available.

 

6. Can I place an order for different tyres in the same order?

You cannot choose different tyres in the same Secret Tyre Deal. If your vehicle has different front and rear tyre sizes, please use the Request for Quote from with details of the front and rear tyres.

 

7. My postcode is not recognized at registration,what do I do?

All current Australian postcodes are stored in the database. If your postcode is not displayed,kindly refresh your search and try again. If you are still facing problems you can email our support team at support@tyrechangr.com.au

 

8. What happens in case I have chosen the wrong tyre?

Tyrechangr.com.au tyre search results display the recommend the tyre sizes. We cannot guarantee that the tyre size will be the same as that you have currently fitted in your vehicle. It is your responsibility to ensure the tyres sizes match to that of your current tyre fittings. In case you realize that you have selected a wrong tyre, you can email our support team with your details.In case there is a price difference, you can pay the difference amount at the time of fitting at the store.

 

9. What does the quoted price include?

The quoted price includes the cost of the tyre, fitting, wheel balance and rotation and disposal of replaced tyres.

 

10. What is the payment procedure?

Our payment procedure allows you to make a fractional prepayment at the time of checkout and you pay the balance to the store at the time of fitting.

 

11. What forms of payment are accepted?

Tyrechangr accepts MasterCard, Amex and Visa for the fractional prepayment at the checkout. Most dealers accept Efptos and credit cards such as Visa and MasterCard. There is guide in the Secret Tyre Deal on payments accepted by dealers.

 

12. Is there any hidden cost when buying tyres through tyrechangr.com.au?

When you purchase your tyres through tyrechangr.com.au, the price for the changeover of the new tyres includes the tyres, tyre fitting at the store, wheel balance, valves and disposal of replaced tyres. Wheel Alignment is optional. The price does not include any repairs that may be required to damaged wheels or rims.

 

13. What does tyrechangr charge for its service?

Tyrechangr.com.au issuance of Customer Purchase Order on check out with a fractional prepayment will be fully credited towards the cost of the total tyre price; hence there is no additional cost to you. Only the balance of the quoted price is payable to the tyre shop at the time of fitting.

 

14. What if I want a particular tyre brand not listed on the website?

We constantly update our database of tyre brands to offer you all the leading available brands. In case a particular brand is not listed, please email our customer support at support@tyrechangr.com.au

 

15. Am I purchasing products under warranty?

All tyres purchased through tyrechangr.com.au come with the manufacturer’s full warranty as well as the dealer’s warranty.

 

16. What is the policy in case of a refund?

Fractional prepayment, between 2-4 % of tyre prices made at checkout to secure the Secret Tyre Deals or prices from Reply to Quoteis non-refundable. . Where a customer is not able to proceed to tyre fitment, a Credit Note will be issued with a 3 month validly. The credit note cannot be exchanged for cash.

 

17. What if I want to cancel my order?

In case you would like to cancel your order for tyres, the fractional prepayment is non-refundable. You could request for a credit note. The credit note cannot be exchanged for cash.

 

18. How soon can I expect to receive a quote from the dealer?

Tyrechangr has a quick One Minute Quote system. Most quotes should be replied by participating dealers with a few business hours; in rare cases may take between1-2 days.

 

19. What is theTyrechangr’s Secret Tyre Deal?

The TyrechangrSecret Tyre Dealis the best price available compared to the recommended retail price for the tyre that you selected; from your tyreshops or dealers in the search area, available at that time.

 

20. How soon can I get the appointment for a tyre change?

At the time of check out there is general indicator on dealers’ fitting times’ availability as guide, from as early as within four hours of tyre purchase. As most tyre shops and tyre dealers carry limited stock of tyres, it is best to allow a day or two when scheduling fitting appointments. In the event as dealer is not able to have selected positioned for fitment, the tyre shop or tyre dealer will contact you to make alternative fitment arrangements.

 

21. How soon can I get the appointment for a tyre change in case of emergency?

In case of an emergency, please contact a local tyre shop or dealer directly.

 

22. What if I want to change the appointment timing?

If you would like tochange fitment appointment, kindly contact the tyreshop or tyre dealer direct. Shop details are provided in the Customer Purchase Order.

 

23. What if the tyre at the fitting shop is different from the one I ordered?

Tyrechangr is committed to providing a fail-safe procedure for ordering your tyres. If you findthat the tyre at the time of fitting is different from the one you had ordered; kindly call us at customer support.

 

24. How do I contact tyrechangr customer care?

Our customer service will endeavor to respond to any questions that you have.You can contact us 24/7 via email on support@tyrechngr.com.au Or you can call us at +61894727167 during business hours: 9 am – 5 pm WST.(Mon-Fri)

 

25. How do I leave a feedback?

We are dedicated to making your dealing with tyrechangr.com.au a quality experience. If you have a query or would like to leave a feedback please fill up our feedback form. Or you can call us at +61894727167 during business hours: 9 am – 5 pm WST. (Mon-Fri)

Our Location

Tyrechangr Pty Ltd
26 Somerset Street
East Victoria ParkWA 6101

Company Profile

Company

Tyrechangr Pty Ltd
ABN 90160370901

TELEPHONE/FAX

08-94727164

Email

support@tyrechangr.com.au

Location

Tyrechangr Pty Ltd
Suite 5, 531 Hay Street
SUBIACO
WA 6008

Office

By Appointment only

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